In over 50 decades of dealing with corporations, both equally for a shopper and as being a popular Wall Road Securities Analyst, AT&T stands because the worst practical experience the two from a product and repair stage.
October 29, 2014 at 10:06 am I’ve been wanting to get my cellphone changed given that july all att sends me are more telephones that don’t function and a person broke cellular phone they billed another person’s account spending strategy to A lot identified as this early morning and Fortunate me she hangs up cellular phone so she doesn’t should resolve the challenge I’ve had it about to take all correspondence and taped phone calls towards the media unhappy 26 people and never one of them could resolve it just add far more to my bill no assistance planning to complain to the fcc in addition
AT&T mandates agreement “renegotiations” just about every yr “as a way to get the most beneficial cost for expert services offered”. Despise it, need to be one rate, the tip.
at any time given that I moved in to my residence they seem to under no circumstances get everything labored out they keep canceling my serice each month so Wich indicates I spend around 2hrs around the mobile phone for getting it solved Wich all of them ways apologies. .and inform me its been fastened…bull….this has been taking place for months. …I also until this day hardly ever acquired a statement Wich I have gave them each time I should connect with even have them repeat it again to me….
I plan to raise and this problem to the very best amount(s) of management and look ahead to a resolution and credit history to my account to ensure I'm able to choose how ahead.
September 20, 2016 at 3:ten pm AT&T has the worst document of customer service. Considering that they purchased DirecTV they've ruined a very good point. Neither knows anything about billing and the still left hand would not determine what the right hand is performing. To create mockery with the The purchasers who put food over the table of AT&T staff members they've got this automatic system they usually cover driving it so they'd not need to confront their particular stupidity of creating things that usually do not operate.
June eight, 2016 at eight:12 pm Absolute worst customer service identified to male!!! I have put in appx 25+ several hours on phone with just about every cust provider locale they have… i.e., just about every place Though the US!!! This difficulty is relating to my husbands biz line. So he’s getting rid of dollars everyday. Yet, I had to consider breaks in between looking to get a resolution to avoid a nervous breakdown!!! Unbelievabley incompetant! The one thing these people learn how to do is transfer u to another dept! Obviously, it’s constantly the incorrect dept! Questioned Practically All people I spoke to, that they remain on line with me and describe issue to future person who can supposedly support me, to allow them to explain in terminology they might realize together with preserving me from getting to explain, over again! Was instructed many x, that they can not do this–“can’t have addl particular person on line.” What?!?! You’re a freaking phn company and u can’t have multiple man or woman on the line at any given time?!?! BS! That, was bc they are explained to to rush with the calls and commit as minor time as is possible. And especially don’t dissipate two fool cust serv reps! Hell, doesn’t even subject presented In such cases, 2 heads are much better than 1, doesn’t just utilize! Bc they’re all idiots! Do they even get trained? Going on 3 months without husbands biz line performing now!!!!! Even tho all compensated in entire. So lastly, need to go thru ordering to obtain nbr reinstated, ok Enable’s try this I say. Gotta go thru total “new buying” system. Fantastic-just get it done. Then, they say there’s an outdated outstanding stability from “a check my site little something” but we don’t understand what it is–does one? They fg asked me if I know what partner owes for? Have you been fg significant?!?!? You’re indicating its exceptional, how about you tell me what it’s for?! They don’t know, I don’t know–finish of simply call, they can not enable and reinstate biz (joined nbr) bc there’s “anything” nonetheless owed. So, I assumed I used to be mentally able to deal with it once again, several weeks later mind u. Exact same thing… There’s a stability from 2011 of a last Invoice. Ok, uncomplicated, ship me copies of many of those expenses together with the closing Invoice, I will Look at all my documents, which includes lender information to determine if in truth we do owe (which would be no prob, I'd gladly pay back if we basically owe it), I get, effectively, I’ll should see if we will get that information website here to ship to u, it’ll be about 5-7 days! Uh, no, u determine now or by tomorrow most up-to-date IF we owe it, together with copies of all the things u have, by tomorrow!
Throughout the identical time, I used to be approached by phone by Immediate Tv set / AT&T and eventually I was convinced to switch back to AT&T. The representative I spoke with was extremely courteous – I explained to him your situation I was in, and he advised me that as I am switching back again, once all gear was been given, the slate will be cleaned. I proceeded to cancel my assistance with Spectrum and switched again.
June 4, 2015 at eleven:57 am Superior morning. On currently, June 4th I named AT&T to talk to if a 1 time restoration rate of $49 could possibly be waived. Mr. Oscar, badge #OR77OO74 which might or might not be right claimed that wasn’t feasible. I consequently requested to talk to the supervisor, asst supervisor, floor mgr, office mgr or custodial engineer which could maybe aid me with my ask for. Oscar #OR77OO74 replied that with the exception in the custodial employee all were being in conferences. I then additional info requested with the # for the corporate Office environment, he experienced appreciable issues finding it. Although he was searching I googled the #. He lastly returned towards the cellular phone agreeing to my 1 time ask for of waving the $forty nine restoral payment.
Renegotiated agreement in August, instructed would get identical agreement as preceding many years on account of great buyer for decades, and never ever missing a single payment, by no means!
I have workers and customer care, If they all acted tis way I wouldn't be in business incredibly prolonged.
Properly I learned immediately after acquiring house that he was put on suspension the following day without buy getting off to get on the clinic for my method. They want liable challenging Functioning workers and after that they treat them like dirt.
Might eighteen, 2016 at four:18 pm Oh how Erroneous I was. I wrote this morning of the problems I had experienced with ATT as well as intended resolution. Certainly I used to be Incorrect. After the rep this morning confident me he experienced made the modifications on my account to stop the bank draft Monthly bill payment and change me to a paper Monthly bill during the mail, I checked my e mail and discovered I were switched TO paperless billing. I had to phone around Asia again and God is aware of where else and talk to various men and women. I was put on hold to “Check out” a thing several periods and each time commenced around with a new one that experienced no clue that somebody was supposedly “aiding” me.
This failure of AT&T to repair the trouble with my phone line is practically Placing my daily life at risk simply because with my disabilities I haven't any other solution to summon unexpected emergency assistance than my landline phone.